Refund policy

Exchange Policy

We want you to be happy with your Silverette® cups, and we understand that sometimes you may need a different size. Because these products are used for personal health and hygiene, exchanges come with a few important conditions.


Eligibility and Timeframe

  • You may exchange your Silverette® cups for a different size if you contact us within 14 business days of receiving your order.


  • The cups must be unused, unopened and in their original packaging. We’re unable to accept exchanges for products that have been opened or used, unless there is a fault covered by consumer law.

Customer Responsibilities

  • All shipping costs associated with the exchange—including returning the original item and sending the replacement—are the customer’s responsibility.


  • Original shipping fees are non refundable. If there is a price difference between sizes, we will adjust the balance accordingly.

How to Request an Exchange

  1. Contact us by email. Email info@silveretteapac.com within 14 business days of receiving your order. Please include your order number, the product you currently have, and the product you’d like to receive.


  1. Follow our instructions. We’ll reply with our return address and further instructions. Package the item carefully in its original, unopened packaging and include reference to your original order.


  1. Ship your item. Send it back using a trackable shipping method. Once we receive and inspect your return, we’ll dispatch the exchange promptly.

Returns Policy

We genuinely hope you love your purchase, but we understand that sometimes things just don’t work out. Because these items are for personal health and hygiene, our returns policy has a few important details to keep everyone safe and happy.


If you change your mind within 14 days of receiving your order,you can send back any unused item that’s still in its original, unopened packaging. As soon as we receive and inspect your return, we’ll issue a refund to your original payment method for the cost of the product.

  • Return shipping: Customers are responsible for return postage on non faulty items.
  • Shipping fees: Original shipping fees are non refundable.

 

Items We Can’t Take Back


For hygiene reasons, we’re unable to accept returns or offer refunds on products that have been opened or used, unless there’s a fault covered by consumer law. We know this can be disappointing, but this policy ensures the safety of all our customers.


How to Start a Return


  1. Email us at info@silveretteapac.com within 14 days of receiving your order to let us know you’d like to return your item. We’ll provide instructions and a return address.


  1. Package the item carefully in its original, unopened packaging and include your proof of purchase.


  1. Send it back using a trackable shipping method. Once we receive and inspect it, we’ll process your refund promptly.